Regent has established itself as a specialist insurer and market leader in a number of market segments. The Regent Group is part of the Imperial family. Imperial is a diversified multinational mobility group with activities that include motor vehicles and related operations across all modes of transport for people and freight, both locally and abroad. The Regent Group has become a well-known specialist and market leader in its chosen markets and an exceptional range of short-term insurance and life assurance products are available under one Regent brand, offering a one-stop-shop.
When The Legacy System Stops Company’s Growth
To enable Regent to maintain and strengthen its current market position and exponentially grow its business into new markets, the customer needed a robust application architecture and supporting business systems that provide the flexibility needed to meet its speed-to-market demands for their non-life insurance portfolio.
The legacy systems could not be optimised any further and the underlying technologies were out of support. Therefore this systems architecture could not scale to meet the strategic business requirements of Regent. This limitation of the legacy systems was clearly evident from the on-going data integrity problems, increased administration and maintenance requirements and increased support and technology enhancement costs. The tightly coupled nature of the applications (e.g. workflow, DMS, security, etc.) have added an additional level of complexity to the legacy systems landscape. The situation became a risk for business continuity and Regent’s reputation in the market.
Building the Solid Foundation for Future Business Growth with TIA and Affecto
In order to address the aforementioned problems it was decided to choose TIA as a new platform for Regents P&C short term business lines. The TIA Solution is a global, leading edge insurance software solution designed for multiple deployments across countries, scalability and swift go-to-market readiness, the solution has been proven to support many insurance business models, from the tailored strategy of a Greenfield operator to the broad reach of a conglomerate insurance company.
The end solution was expected to cover all aspects of daily insurance activities such as: Products, Sales, Claims, Billing & Accounting, and Reinsurance. The system also needed to operate in a highly integrated environment but also keeping it scalable. This was needed because a lot of the business would be coming from various car dealerships, brokers, banks and a lot of the claims process elements were also outsourced to other companies (claim assessment).
At the same time it has to integrate to various internal systems such as: call center agent portal, complaints handling system, data warehouse, data integrity systems and others.
The main expectations from the project was to implement a standard TIA solution and keeping it as standard as possible while at the same time allowing Regent’s business to handle existing portfolio and to build a foundation for a fast time-to-market product development.
Affecto was chosen as the implementation partner due to its success and reputation of successful TIA application implementations within the market. Affecto is a long-time TIA Premium Solution Partner and has amassed a vast knowledge base and a dedicated resource pool for the TIA implementations.
Conquering the unknown (TIA version 7.x series)
Regent became a frontrunner within TIA community by choosing the latest TIA version series (7.3) that was based on the new ADF technology and at the time had no customers using it on a production environment. Needless to say this brought a lot of uncertainty and uncharted waters for the project and as such it required a strong partner to ensure both business and technological guidance. By employing our best practices developed in Centre of Excellence and South African market knowledge from previous projects the Affecto team ensured that business decisions were driven with TIA solution in mind. This ensured TIA stays standard and brings most long term value for the customer.
The initial phase of the project started with a dedicated team combined of customers business and IT people and senior Affecto consultants tackling the scope elements of the future project. The main goal was to identify the key business requirements while challenging the business processes that do not conform to the best practices. This helped to build a foundation and to manage expectations for all stakeholders. One more key factor for this phase was to establish the management procedures according to PRINCE2 and PMP management practices and to build a roadmap for the rollout of all of the P&C business lines used by Regent.
Such clarity early in the project life allowed to focus on the day to day activities of the project life and to bring comfort for the management team and key stakeholders. The Short Term Transformation Programme was defined by Regent using the delivery dates driven by the TIA project. Over a three year period all of the short term business lines had to be implemented and legacy system (RIMS) to be decommissioned.