Enterprise content management (ECM)

For example, content management in public administration in Finland is controlled by standards known as “SÄHKE”, while the requirements for content management in the private sector are often less formal. From the point-of-view of companies, content management needs to involve business processes, such as the offer and agreement processes. Corporate content management can also be driven by standardisation requirements, such as MoReq2. With our solutions, organisations can fulfil their statutory obligations and special business needs. Although the rules vary in different types of organisations, content management solutions target the same benefits, and the solutions contain several features common to all areas.

High-quality content management strives to achieve the following goals:

• cost savings
• improved quality
• risk management
• operational efficiency
• better and faster service

Our content management systems support the work of the organisation by guiding the core processes in the desired direction.

• Automated service processes and elimination of overlapping work increase productivity, facilitate task transfers and reduce personnel costs.
• Managed case handling improves service: with content management tools, the quality requirements for case handling are embedded as part of the work process, reducing response times and improving customer satisfaction.
• Electronic content management is a risk management solution for businesses and organisations alike: it prevents conflicts and liability for damage resulting from poor content management and badly organised processes, as well as improving information security

We have participated in the development of content management solutions from their early stages, and experience brings certainty to the successful implementation of demanding projects. The essential factor in content management solutions is profoundly understanding the customer’s service models, business and processes.

The solution focuses first and foremost on the result, but Affecto’s strength is evident as early as the specification stage. When updating content management, it is important to study existing processes and be able to build a sensible model of the tools within the systems. We support our customers through changes from the entire process specification to deployment and further development.

Affecto has solid experience of holistic implementations of content management solutions. The implementations use technologies that best meet the customer's needs. This results in increasingly efficient organisations and satisfied customers.